Privacy Policy for Auralis

Welcome to Auralis, the leading provider of AI devices for smart homes, accessible at auralispro.pro. This policy outlines how we collect, use, and protect your information when you use our AI-powered household products, such as vacuum cleaners, air conditioners, and smart pet accessories.

1. Information We Collect

We gather the following types of information:

• Personal Data: name, email address, phone number, and shipping address when you register or request support.
• Device Data: model details, firmware version, and usage metrics to optimize performance.
• Interaction Data: support inquiries, feedback, and survey responses.

2. How We Use Your Information

Auralis uses collected data to:

• Deliver and improve device features and services.
• Respond to your inquiries and provide customer support.
• Send you service-related notices and updates.
• Analyze usage patterns to enhance overall user experience.

3. Cookies and Similar Technologies

We use cookies and similar tools to:

• Remember your preferences and settings.
• Enable secure and efficient navigation on our website.
• Collect anonymous analytics to understand usage trends.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

4. GDPR Compliance

Auralis is committed to the General Data Protection Regulation (GDPR). Under this regulation, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Object to or restrict certain processing activities.
• Request data portability when applicable.

To exercise these rights, please contact our support team via our support form. We will respond within one month of your request.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

6. Security Measures

We maintain appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or disclosure.

7. Third-Party Services

We may share data with trusted service providers who assist in delivering our products and services. All partners are obligated to protect your data in accordance with this policy.

8. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. The most recent version was last updated on January 1, 2025.

9. Contact Us

For questions or concerns about this policy, please contact:

Swiss Federal Institute of Technology Zurich (ETH Zurich), Rämistrasse 101, 8092 Zurich, Switzerland.
Phone: +41767795512
Business ID: CHE-963.627.036